FAQs

Does the event have an age restriction?

Yes, attendees must be older than 15 years. Children under the age of 15 are not permitted onsite at the event.  Children aged over 15 years will require a ticket.

Can I still get my goody bag if I’m unable to attend the event?

If you have a ticket to the event but are unable to attend, please give your ticket to someone you trust and they will be able to collect your goody bag on your behalf. We are unable to send unclaimed goody bags via post.

Are free carer tickets for disabled attendees available?

Yes, we are more than happy to offer a white pass to carers. Please note this person will not be entitled to a goody bag on the day though. Please email hello@thebeautybeat.co.uk for further details.

I am no longer able to attend, can I get a refund?

Unfortunately the event has a no refund policy.

I am no longer able to attend, can I transfer my ticket to someone else?

Yes, please email hello@thebeautybeat.co.uk from the email address you booked the ticket under, along with the name(s) of who you’d like to transfer your ticket(s) to.

I’m a creator / member of the press looking to attend the event.

Please email hello@thebeautybeat.co.uk with details about yourself and/or your social media channels.

Still have a question?

Please email hello@thebeautybeat.co.uk for further assistance.

Where do I enter my discount code?

At the top of the ’tickets’ page, there is an ‘enter promo code’ link. Please click this and enter your code. Please note this is before checkout